Refund Policy

We are committed to providing high-quality printers and a worry-free shopping experience for our customers. To ensure transparency and clarity, we have established the following refund and return guidelines specifically for printer purchases:

We 100% guarantee that all printers we ship are fully functional and meet the specified performance standards. Each printer undergoes strict quality inspection before dispatch to ensure it works properly upon arrival.

If the printer you receive is unable to work normally (excluding damage caused by improper use, transportation accidents after delivery, or unauthorized modifications), you may return the printer to our designated warehouse. Once we receive and verify the non-functional status of the printer, we will process a full refund of your original purchase amount (including any applicable shipping fees paid) without deductions.

We offer a 7-day no-reason return and exchange service for printer orders, starting from the date you receive the printer. To be eligible for this service, the following condition must be met:
The printer’s original packaging must remain intact and undamaged (including all original accessories, manuals, and labels). Items with torn, missing, or damaged packaging may not be accepted for no-reason returns/exchanges.
Note: For no-reason returns/exchanges, the return shipping cost will be borne by the customer, unless otherwise specified in promotional activities.

If you encounter any issues with the printer (such as functional problems, missing accessories, or packaging damage) after receiving the item, please contact our after-sales department promptly. Our team will prioritize handling your inquiry, provide necessary troubleshooting guidance, and assist with return/refund procedures in the shortest possible time to minimize any inconvenience caused.

For after-sales inquiries, you can reach our support team via [insert contact method: e.g., email, phone number, or online chat link]. We aim to respond to all after-sales requests within 24 business hours and resolve issues efficiently.