Shipping Policy

1. Shipping from Australia (Local Warehouses)
We are proud to maintain dedicated warehouses in Australia, enabling us to fulfill orders directly from local inventory for our Australian customers. This localized shipping approach ensures faster delivery and a more streamlined shopping experience.
  • Delivery Timeframe:
    • Same-city deliveries: Typically arrive within 1-2 business days after order fulfillment.
    • Inter-city deliveries: Generally reach destinations within 3-7 business days (varies slightly by remote areas).
  • Courier Partner: All Australian domestic shipments are handled by Australia Post (AusPost), a trusted and reliable logistics provider with extensive coverage across the country.
  • Shipping Cost: All listed prices on our platform include full domestic shipping fees for Australian orders. There are no hidden additional charges, so you can place your order with confidence.

2. Shipping to Other Countries (International Orders)

Currently, orders destined for countries outside Australia are fulfilled from our warehouses in China. We are actively working to expand our global warehouse network, with plans to stock inventory in key international locations to further shorten delivery times for our global customers.
  • Delivery Timeframe: International shipments are typically delivered within 3-7 business days after order dispatch (excluding customs clearance time, which may vary by country/region).
  • Courier Partner: We exclusively use DHL for international deliveries. DHL’s global logistics network ensures secure, traceable, and efficient transportation of your orders to nearly every corner of the world.
  • Future Improvement: Our team is committed to enhancing the international shopping experience. We will gradually allocate dedicated inventory to major countries, aiming to enable local shipping and faster delivery for international customers in the near future.
For any shipping-related inquiries or tracking assistance, please feel free to contact our customer service team. We strive to provide transparent and efficient logistics support for every order.