HS-E81 Cloud Series Thermal Receipt & Label Printer | Multi-Interface (WiFi/LAN/Bluetooth) | MQTT Protocol | ESC/POS/TSPL Compatible

Shipping

• Australia: Local warehouses ship via AusPost. 1-2 business days (same-city), 3-7 days (inter-city). Prices include shipping.
• International: Shipped from China via DHL (3-7 days, excluding customs). Global inventory expansion planned.

Printer Refund/Return

• 100% functional guarantee; full refund for non-working units (return to warehouse).
• 7-day no-reason return (intact packaging).
• 1-year free warranty (non-human issues); post-warranty needs: only accessory fees. Common accessories in stock for quick replacement.

We prioritize providing comprehensive and timely support to ensure you can use our printers smoothly. Below are the key service commitments we offer to all customers:​

1. 24/7 Online Support​

We provide 24/7 online customer service to address your needs at any time. If you encounter issues such as:​

• Not knowing how to operate the printer after receiving it;​
• Facing functional problems or operational confusion during use;​

Our support team will respond promptly and offer step-by-step guidance via phone call or video call. We will continue assisting you until the printer operates normally, ensuring you can resolve issues without unnecessary delays.

​2. One-Year Warranty Service​

All our printers come with a one-year warranty period starting from the date you receive the product. The warranty coverage and terms are as follows:​

• Coverage Scope: For any non-human-caused issues (e.g., manufacturing defects, component failures under normal use) occurring within one year, we provide free repair or component replacement services.​
• Out-of-Warranty Terms: After the one-year warranty period expires, if you need repairs or component replacements, you will only be required to cover the cost of the required accessories (no additional service fees will be charged).​

Note: Damages caused by improper use (e.g., incorrect operation, lack of maintenance), accidental drops, liquid spills, or unauthorized disassembly/modification are not covered by the warranty.​

3. Reserved Common Accessories​

To further shorten the problem-solving cycle, we maintain a stock of common printer accessories in our warehouses (e.g., frequently used components like print heads, power adapters, and paper feed rollers). If your printer requires accessory replacement due to a warranty-covered issue or post-warranty needs, we can process your request immediately—reducing waiting time for accessory procurement and ensuring your printer is restored to use as soon as possible.​If you need to access any of the above services, please contact our customer support team through the official channels (e.g., email, phone, online chat). We are dedicated to delivering efficient and reliable service to protect your user experience.